Frequently Asked Questions

📦 When will I receive my order?
We ship your shoes directly from our facility in Switzerland.

Switzerland: 1–3 business days
Orders outside Switzerland: Delivery currently unavailable

As soon as your order ships, you’ll get a tracking link by email.

🌍 Do you ship internationally?
At this time, we deliver exclusively within Switzerland. We do not offer international shipping.

🔍 How can I track my order?
Once your order is dispatched, you’ll receive an email with your tracking number and a link to monitor your delivery status in real time.

💳 What payment methods do you accept?
For your convenience, we accept the most popular payment methods in Switzerland:

Visa
Mastercard
TWINT
Direct bank transfer

All payments are securely processed and encrypted to keep your details safe.

⏳ My order’s delayed—what should I do?
Occasionally, deliveries can be delayed by weather, courier issues, or during peak periods. If your order hasn’t arrived within the expected timeframe, email us at info@cjh-storage.com with your order number and we’ll assist you right away.

🔁 Can I return my order?
Yes! Returns are accepted within 30 days, as long as the shoes are unworn, in original packaging, and you contact our team first for instructions.

❗ What if my item is damaged or incorrect?
We want you to be happy with your purchase. If something’s wrong with your order, please email us within 7 days of delivery and include: